Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
William Edwards Deming (December 20, 1993) was an American business theorist, composer, economist, industrial engineer, management consultant, statistician, and writer. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the United States Census Bureau and the Bureau of Labor Statistics. He is also known as the father of the quality movement and was hugely influential in post-WWII Japan, credited with revolutionizing Japan's industry and making it one of the most dominant economies in the world. He is best known for his theories of management.
Unfortunately, a lot people still don’t understand queer culture.
You know, I’m a big comic book fan. As a kid I used to collect them until there was a
Quality without results is pointless. Results without quality is boring.
My quest these days is to find my long lost inner child, but I’m afraid if I do, I’ll end
The perfect ham and cheese sandwich is all about focusing on quality ingredients and about simple techniques. You start with
Unfortunately, a lot people still don’t understand …– Karamo Brown
You know, I’m a big comic book fan…– Tim Matheson
Quality without results is pointless…– Johan Cruyff
My quest these days is to find my long lost inner …– Kenny Loggins
The perfect ham and cheese sandwich is all about …– Daniel Humm
Thus, anybody who follows this nature and gives …– Xun Kuang
During my own gap year…– Simon Hoggart
We must do our part to make ourselves visible to …– Karamo Brown
A friend of mine – one of the rugby girlfriends – …– Chloe Madeley
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