You can win more friends with your ears than with your mouth. People who feel like they’re being listened to feel accepted and appreciated. They
The sooner you accept the fact that you will have both successes and failures, the easier it will be to get your business and personal
Employee loyalty begins with employer loyalty. Your employees should know that if they do the job they were hired to do with a reasonable amount
Southwest Airlines is successful because the company understands it’s a customer service company. It also happens to be an airline.
Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we
A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.
Amateurs wait for inspiration. The real pros get up and go to work.
An optimist understands that life can be a bumpy road, but at least it is leading somewhere. They learn from mistakes and failures, and are
Never forget, the real secret of giving advice is this: Once you’ve given it, don’t concern yourself with whether it is followed or not, and
Positive thinking is more than just a tagline. It changes the way we behave. And I firmly believe that when I am positive, it not
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