Rational behavior requires theory…– W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
Hold everybody accountable? Ridiculous!
The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom.
The result of long-term relationships is better and better quality, and lower and lower costs.
You should not ask questions without knowledge.
If you do not know how to ask the right question, you discover nothing.
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